配送ポリシー

Shipping Policy

Last updated: August 29, 2026

This policy explains how SISSILUX processes and delivers orders. We currently provide free standard shipping to destinations that are available for selection at checkout.

Shipping Destinations and Cost

Available destinations are shown at checkout. If a country or region cannot be selected, we are not currently able to accept an order for that destination. Free standard shipping applies to the destinations available at checkout unless a different charge is clearly displayed before payment.

Order Processing

Orders are normally processed within 2-3 business days, excluding weekends and public holidays. During high-volume periods or when additional order verification is needed, processing may take longer. We will contact you if there is a significant delay.

Estimated Delivery Time

Standard delivery generally takes 7-9 business days from the date an order is placed. This estimate includes 2-3 business days for order processing and approximately 5-6 business days in transit after dispatch. Delivery dates are estimates and may be affected by carrier delays, customs processing, holidays, weather, or other conditions outside our control.

Tracking

When tracking is available, a shipping confirmation email with tracking information will be sent after dispatch. Tracking information may take a short time to become active.

Taxes, Duties and Customs

Import duties, taxes, brokerage fees, or other customs charges imposed by the destination country are the customer's responsibility unless they are collected at checkout or applicable law requires otherwise. Customs processing can affect delivery time.

Order Changes and Cancellations

Contact official@sissilux.com as soon as possible if you need to correct an address, change an order, or request cancellation. Requests made within 24 hours can be considered only if the order has not shipped. We cannot guarantee changes after processing has started. Once shipped, an eligible item may be returned under our Refund Policy.

Incorrect Addresses and Delivery Problems

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility. If a package arrives damaged, an incorrect item is delivered, or tracking indicates a delivery problem, contact us promptly with the order number and supporting photos or tracking information. Confirmed quality or fulfillment issues are handled under our Refund Policy.

Contact

Email: official@sissilux.com
Phone: +1 (307) 381-8992

SISSILUX is a brand operated by BIG DOG LAB LLC.
30 N Gould St #7507
Sheridan, WY 82801
United States