Politique de remboursement

Refund and Return Policy

Last updated: September 1, 2026

At SISSILUX, we want you to shop with confidence. This policy explains our 60-day return window, our worry-free solution for confirmed quality issues, our one-year limited warranty, and the conditions that apply to non-quality returns.

60-Day Return Window

You may request a return within 60 days after delivery. Please contact us at official@sissilux.com before sending anything back. Include your order number, the reason for the request, and photos or a short video when relevant. We will provide return instructions. Unauthorized returns may not be accepted.

Confirmed Quality Issues: No Return Required

If a product has a confirmed quality issue within 60 days after delivery, send us a photo or short video showing the problem. After we confirm the issue, you do not need to return the product. You may choose either a free replacement or a full refund.

This worry-free solution applies only to confirmed product defects, damage on arrival, or an incorrect item sent by us. It does not apply to misuse, accidental damage after delivery, normal wear, unauthorized modification or repair, or issues unrelated to product quality. We may request reasonable additional evidence when needed to verify a claim.

One-Year Warranty and Replacement Handling

Eligible SISSILUX devices include a one-year limited warranty beginning on the date of delivery, unless a longer warranty period is stated on the applicable product page. This warranty covers confirmed defects in materials or workmanship under normal use.

To help us identify the issue and send the correct replacement the first time, we may ask for a photo, a short video, or reasonable basic troubleshooting information. These materials are used only to evaluate and resolve your warranty request.

When a replacement is selected or provided under this policy, products with separately replaceable key components—such as a power adapter, controller, remote, cable, or other detachable component—will normally receive a replacement for the confirmed defective component. For integrated products whose key components cannot be replaced separately, we will normally provide a replacement product after the covered defect has been confirmed.

The no-return commitment above continues to apply to confirmed quality issues within the first 60 days. For eligible warranty claims submitted after the 60-day return period, the defective part or product will not normally need to be returned unless SISSILUX specifically requests a return. If a return is required for a confirmed warranty claim, we will provide return instructions and cover the reasonable return shipping cost.

Please use only the original power adapter, controller, and accessories supplied or specifically approved for each product. Accessories from different SISSILUX devices should not be mixed, even if their connectors appear compatible. Damage caused by incompatible accessories, an incorrect power supply, misuse, accidental damage, unauthorized modification or repair, or normal wear and tear is not covered by the warranty.

This warranty applies separately from the 60-day return and refund rights described in this policy.

Change-of-Mind and Other Non-Quality Returns

If you change your mind, order the wrong item, or are otherwise dissatisfied for a non-quality reason, you may return the product within the 60-day return window. The customer is responsible for the return shipping cost.

Light trial use is allowed, but the product must remain clean, complete, and suitable for resale. It must not have scratches, obvious creases, stains, odors, damage, excessive wear, alterations, or missing parts. Please return the product in its original packaging with all accessories, manuals, and proof of purchase.

After receiving return approval, ship the item within 7 days using a trackable service. SISSILUX is not responsible for non-quality returns lost before delivery to the return location.

Non-Returnable Items

Opened or used electrode pads and other personal-contact consumable accessories cannot be returned for hygiene reasons. Products damaged by misuse, negligence, unauthorized modification, or unauthorized repair are also not eligible for return. These restrictions do not limit rights that cannot be excluded under applicable consumer law.

Exchanges

Eligible products may be exchanged within 60 days after delivery, subject to availability. If the replacement item has a different price, the difference will be charged or refunded as applicable.

Refunds

For an approved non-quality return, we will inspect the item after receipt. If the return meets this policy, the refund will be issued to the original payment method within 10 business days. For a confirmed quality issue that does not require a return, the refund will be issued within 10 business days after approval. Your bank or payment provider may need additional time to post the credit.

We do not charge a restocking fee for eligible returns.

Order Cancellations

You may request cancellation within 24 hours after placing an order, provided the order has not shipped. Once an order has shipped, it can no longer be cancelled, but an eligible return can be requested under this policy.

Contact

Email: official@sissilux.com
Phone: +1 (307) 381-8992

SISSILUX is a brand operated by BIG DOG LAB LLC.
30 N Gould St #7507
Sheridan, WY 82801
United States