Privacy policy

Privacy Policy

Last updated: August 29, 2026

SISSILUX is a brand operated by BIG DOG LAB LLC. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.sissilux.com, purchase our products, contact customer support, or otherwise interact with us.

Information We Collect

  • Contact and account information: name, email address, phone number, billing and shipping address, and account details if you create an account.
  • Order and transaction information: products ordered, order number, payment status, delivery details, returns, refunds, and related communications. Payment card information is processed by our payment providers; we do not receive your full card number.
  • Device and usage information: IP address, browser and device type, pages and products viewed, referring pages, interactions with our website, cookies, pixels, and similar technologies.
  • Customer-support content: messages, reviews, photos, or videos you choose to provide when requesting assistance, a return, or warranty support.
  • Marketing preferences: your choices about promotional email, cookies, and advertising.

How We Use Information

We use personal information to process payments and orders, arrange delivery, provide customer service, manage returns and warranties, prevent fraud, maintain and improve our website, measure advertising performance, send marketing communications when permitted, and comply with legal obligations.

Support Photos, Videos and Health-Related Information

We do not ask customers to provide medical histories, diagnoses, or treatment records. If you voluntarily send a photo, video, or other information to demonstrate a product issue, we use it only as reasonably necessary to evaluate and resolve the support, return, or warranty request, prevent abuse, and meet legal obligations. We do not use this content to target advertising or sell it to third parties.

Cookies, Analytics and Advertising

We and our service providers may use essential, analytics, functional, and advertising cookies or similar technologies. These technologies may be provided by Shopify and by analytics or advertising partners such as Google, Meta, and Microsoft Advertising, including Microsoft Universal Event Tracking (UET), when enabled. They help operate the website, remember preferences, understand site use, measure campaigns, prevent fraud, and show relevant advertising.

You can use available cookie controls, browser settings, the “Your Privacy Choices” option where displayed on our website, or contact us to exercise applicable opt-out rights. Disabling some cookies can affect website functionality.

How We Disclose Information

We may disclose information to Shopify, payment processors, shipping carriers, fulfillment providers, customer-service and IT providers, fraud-prevention services, professional advisers, and analytics or advertising partners as needed for the purposes described above. We may also disclose information to comply with law, respond to lawful requests, protect our rights and customers, or complete a business transaction.

We do not sell customers' names, email addresses, phone numbers, or support photos for money. Some privacy laws may define certain advertising-related disclosures of online identifiers as a “sale” or “sharing.” Where applicable, you may opt out through our privacy choices or by contacting us.

Marketing Communications

We send promotional email or text messages only where permitted. You can unsubscribe using the link in a message or contact us. Transactional communications about an order or customer-service request may still be sent.

Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of storage or transmission is completely secure.

Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction of processing, withdrawal of consent, or an opt-out from certain targeted advertising. We may need to verify your identity before completing a request. To submit a request, email official@sissilux.com.

Children's Privacy

Our website and products are not directed to children under 18, and we do not knowingly collect personal information from children.

International Processing

Our service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for international transfers.

Changes to This Policy

We may update this policy to reflect changes to our practices, services, or legal requirements. The latest version and update date will be posted on this page.

Contact Us

BIG DOG LAB LLC, operating the SISSILUX brand
30 N Gould St #7507
Sheridan, WY 82801
United States

Email: official@sissilux.com
Phone: +1 (307) 381-8992